Privacy Policy

Privacy Policy
LAST UPDATED: May 6, 2019
We at Go! Retail Group L.L.C. (“Go! Retail Group,” “we,” “us,” or “our”) know that our users (“you,” “your,” or “yourself”) care about how your personal information is used and shared, and we take your privacy very seriously. Please read the following to learn more about our Privacy Policy. By visiting, or using, websites owned and operated by Go! Retail Group, microsites, any other linked pages, features, content, mobile websites, and any other services we offer from time to time in connection with any of the foregoing (collectively, the “Site”), you agree to the practices and policies set forth in this Privacy Policy, and you hereby acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy. 
This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Site. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Site or sites owned and operated by us. 
Your access to and use of the Site means you agree to the terms in this Privacy Policy and our Terms of Use. We encourage you to refer to this Privacy Policy periodically so that you understand our current privacy practices.
If you have any questions about this Privacy Policy, please contact our Customer Service department:

  • By mail at: Go! Retail Group ATTN: Privacy Office 6411 Burleson Rd. Austin, TX 78744 
  • By Phone at: 1.800.366.3645

We collect Personal Information from you when you provide it to us, transaction information, technology-enabled services, and information we collect about you from third party sources. The following are examples of information we may collect and share:

  • We collect information when you create a profile, place an order, or take advantage of other programs on the Site. Information we may collect includes:  Name, Address (billing and shipping), Zip code, email address, Telephone number(s), Cellular phone number(s), and Credit card number(s). We may also collect information that you provide about people you know. For example, we collect your gift recipient’s information to process gift orders.
  • We collect data when you visit our websites, use our mobile applications, or interact with our wireless services and other technologies. This information is either automatically collected or is customer initiated.
  • We collect transactional information including items purchased and date and time of transaction. When you make a purchase, we may share information about you and your transaction with other companies necessary to process your transaction or offer you products or services.
  • We may share your information within Go! Retail Group L.L.C, its affiliates, and subsidiaries.
  • We may receive your updated shipping information from a third party carrier. We may collect or use information made available to us through third party platforms, online databases and directories, or other means. We specify that data sourced from a third party must be legitimately and legally obtained. Some or all of this information may be governed by the privacy statements of the third party. We may share information with third parties who provide services to us or who work with us to offer products or services online or in our stores. Go! Retail Group also may share information with third parties so that they may directly offer their products or services to you if we think they may be of interest to you.

We are committed to protecting your privacy. Under no circumstances do we rent, trade or share your e-mail address with any other company for marketing purposes without your consent.
We may use the information we collect for the following reasons:

  • To complete, fulfill, manage, and communicate with you about transactions. To establish and service your online profile. To provide customer service and alert you to product or shipping information.
  • To deliver information about our products, services, and promotions (e.g., personalized offers delivered to your home, email, third-party sites and mobile devices). To provide interactive features on our websites and mobile applications (e.g., product ratings and reviews, real-time offers, and location-based services such as store maps or personalized offers). To identify product preferences and shopping preferences (e.g., services and promotions of possible interest) and to administer contests, sweepstakes, promotions, surveys, and focus groups.
  • To improve the effectiveness of our websites, mobile websites, merchandise assortment, and customer service. To conduct research and analytics related to our operations and to perform other logistics and operation activities as needed.
  • To protect our assets and prevent fraudulent transactions. To validate credentials and authenticate customers when logging on to the Site. To protect the security and integrity of our Services and our data. To assist law enforcement and respond to legal/regulatory inquiries.

The following describes various types of technologies we will use when you interact with the Site and your choices regarding those technologies:
Cookies, Pixel Tags, and Flash Cookies
On the Site, and other digital platforms, we use Cookies, Pixel Tags, and Flash Cookies.
A Cookie is a small piece of code sent by a website that is store on your hard disk by your computer’s browser. A pixel tag (also known as a tracking pixel, web beacon, or clear GIF) is an embedded image on a website that monitors a website activity. A Flash Cookie is a data file stored on your computer by the websites that you visit. Flash Cookies provide similar functionality as Cookies, but are based on different technology, provide richer data collections, and are persistent.

At Go! Retail Group, we use two kinds of cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. We use session cookies, for example, to add items to your shopping bag.  Persistent cookies last from visit to visit; they do not go away when you exit your browser. At Go! Retail Group, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our Site more efficiently.  For example, we use persistent cookies to show you items you have previously browsed.   
Managing cookies preferences differs from browser to browser so please refer to your browser for further information.  If you would like to disable cookies and web beacons from Go! Retail Group, please use the help function in your web browser to restrict cookies from our Site. If you block cookies from Go! Retail Group, you may not be able to make purchases on our Site. Some of our business partners (e.g. advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Go! Retail Group only and does not cover the use of cookies by any advertisers. 

Website Optimization Services
Go! Retail Group shares data with Google Analytics and Hi-Conversion to understand and optimize website performance and enhance site usability for our customers. These tools run in the background of our site analyzing site usage information and then returning reports to us through an encrypted connection. Each is required to maintain data securely and confidentially and is not permitted to share data collected with anyone other than Go! Retail Group. Credit card or password information is not collected by or shared with either Google Analytics or Monetate.
Interest-Based or Online Behavioral Advertising
Go! Retail Group uses third-party advertising companies to serve interest-based advertisements. These companies compile information from various online sources (including mobile-enabled browsers and applications) to match user profiles with ads we believe will be most relevant, interesting and timely based on that user profile.
Display Advertising
We may utilize Google Analytics tools, including Remarketing, Google Display Network Impression Reporting, Double-Click Campaign Manager Integration, or Google Analytics Demographics and Impression Recording to support display advertising. We may frame or mask another website so that the look, feel and interface simulate the experience of browsing a genuine Go! Retail Group web page. Extreme care and discretion is exercised when evaluating third party sites. We only brand third part sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping. 

Social Network Programs

Go! Retail Group has relationships with several social networks. These companies allow Go! Retail Group to match users that have shown interest in Go! Retail Group with their social profiles in order to deliver relevant, interest-based ads on those companies’ networks.
Do Not Track
Go! Retail Group does not currently have the capability to recognize browser Do Not Track signals. Please use the following link to learn more about DNT:
Interactions with Third-Party Websites and Content
We may enable you to navigate to third-party sites and services, or otherwise display third-party content. We do this for your convenience. We do not endorse or generally have any affiliation with these third parties. We do not control and are not responsible for their web practices. Whether the third-party content appears within our web environment (like a map frame), or you leave our web site for another site to view it, those service provider’s terms, conditions, and privacy policies govern your online experience. Please view their terms of service and privacy policies if you have any question about their practices.
Here’s a partial list of the sites or content of these third parties:
1. Interactive Maps
We may facilitate easy access to the online maps of content providers like Google, Microsoft, and Yahoo! There you can get quick location, driving, and contact information for our stores.
2.  Sweepstakes, Contests, and Survey Sites
We may rely on the expertise of third-party service providers to run sweepstakes, contests, and surveys. Navigation to these sites may be seamless so that it appears you’re still in our Site environment. In these cases, the third-party’s privacy policy may apply to any personal information you provide in connection with the event. So please take note of who’s running the event in question; and the terms, conditions, and policies that apply.
3.  Social Networking or Other User-Generated-Content Sites, and Other Websites
We may at times facilitate easy access to third-party sites, like social networking sites and other sites that host user-generated content. This may include easy click-through access or even “single sign-on” to these sites. The third-party’s privacy policy applies to any personal information you provide at these sites.

  • Use the unsubscribe link at the bottom of any promotional email sent by Go! Retail Group
  • Write us by mail at: Go! Retail Group ATTN: Privacy Office 6411 Burleson Rd. Austin, TX 78744 

Mobile Messaging

  • If you’ve signed up for mobile text messaging offers but later decide you no longer wish to receive offers from us, simply follow the opt-out instructions included in the mobile message.

Direct Mail or Telemarketing

  • Write us by mail at: Go! Retail Group ATTN: Privacy Office 6411 Burleson Rd. Austin, TX 78744 
  • By Phone at: 1.800.366.3645

Online Behavioral Advertising

Third Party Sharing

  • Write us by mail at: Go! Retail Group ATTN: Privacy Office 6411 Burleson Rd. Austin, TX 78744 
  • By Phone at: 1.800.366.3645

Do Not Track

  • Go! Retail Group does not currently have the capability to recognize browser Do Not Track signals.

If Go! Retail Group or any of its subsidiaries is sold to or otherwise acquired by a third party, all Go! Retail Group data assets will become the property of the acquiring party. Such a party will be subject to any consent(s), opt-outs or other customer conditions on data.  A change in data ownership may or may not include a notice on the primary online sites of Go! Retail Group, Inc. or the affected subsidiary sites.


Information About Children Under 13
The Children’s Online Privacy Protection Act imposes requirements on Web sites that collect personal information about children under 13 (for example – name, address, e-mail address, social security number, etc.)  The Site is intended for use by individuals 13 years of age or older.  Our policy is not to collect any Personal Information on any person under 13.  For this reason, our online sweepstakes, e-mail and mobile sign-ups are restricted to entrants who are at least 13.  Do not submit any Personal Information of any person under 13 years of age.
If this policy changes, Go! Retail Group will revise this portion of its notice of privacy practices and will comply with the requirements of the Children’s Online Privacy Protection Act, which includes providing notice and choice to each child’s parent or guardian before collecting any personal information.
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us once per calendar year for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of personal information shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such personal information. If you are a California resident and want a copy of this notice, please submit a written request to the following address: Go! Retail Group, L.L.C., 6411 Burleson Road, Austin, TX  78744. In your request, please specify that you want a “Your Go! Retail Group’s California Privacy Rights Notice.” Please allow 30 days for a response.

If you have questions about our Privacy Policy, please feel free to contact us. If you’re concerned about how your personal information is used, please visit our site often for this and other important announcements about Go! Retail Group.